Business Health Test

outside_focus

Updates are recorded in one shared place that the right people can access and rely on.

We have a main system, but some updates still arrive through messages, calls, emails or separate spreadsheets.

Updates are mainly shared through WhatsApp, text messages, emails and phone calls.

Information often relies on paper diaries, verbal updates or individual memory.

Usually within two to three working days.

It varies significantly because information, pricing or approval has to be chased.

It is available immediately in one shared place.

Most information is available, but some details still need checking in emails, messages or separate files.

It usually takes a few minutes of searching through folders, spreadsheets or different systems.

We often need to call the customer back after finding notes, messages or asking another team member

Very little—most of it is handled during the working day.

Around three to five hours a week, often during evenings or weekends.

More than five hours a week, and it regularly affects my personal time.

Yes. The team has the information and authority needed, and I would only be contacted for something genuinely exceptional.

Mostly. The business would continue, but I would still expect regular questions, updates or decisions.

It would be difficult. Several parts of the business still rely on my knowledge or approval.

No. I would need to remain closely involved to keep work moving and deal with problems.